Customer Experience

Brought to you by SEBN | Greater Dandenong Business

Guest Speaker | Amanda Young

Customer experience transcends industries. In a crowded marketplace increasing your loyal customer base is an ongoing challenge and following the confusion and uncertainty that has been experienced throughout 2020, now is the perfect time to evaluate your business and the way you deliver your products and services to your customers – especially when looking to ensure cohesion and clarity when it comes to what success looks like.

By understanding and focusing on customer experience, your organisation can be agile and flexible in responding to change. It provides a single focus, from which each person within your organisation can act. In this webinar, Amanda Young talks to the actions you can take in order to deliver greater customer satisfaction, have more engaged teams, and attract the types of people you want interacting with your organisation.

Amanda Young | Currently Commercial Director with design, interior fit-out and manufacturing company, StorePro, Amanda has extensive expertise across many sectors in sales development and growth with a strategic focus on customer relationships.